Payment Method

The following credit/debit cards are accepted: MasterCard, Maestro, Visa, Visa Electron and American Express. Fees for treatment are due on the day the treatment is provided. We do not operate an account in arrears facility. In some circumstances, we reserve the right to request payment in advance for certain treatments.

Payment methods accepted are:

• Cash
• Debit/ Credit Card including American express
• BACs payment by arrangement
• In cases where treatment is paid for by finance through a finance company, the finance agreement must be accepted and signed to the start of the treatment. Finance is only available on treatments over £1000 and a minimum deposit may also be required. If you have financed any of the costs of your treatment through a finance company and wish to cancel your treatment after signing the agreement forms, a cancellation fee of up to 15 % of the total finance will be applicable.

Refresh Dental does not accept payment by Cheque.

Unpaid Accounts

Please note that unpaid accounts will be referred to a Debt Collection Agency or Small Claims Court and Refresh Dental reserve the right to add 10% of the total cost every 30 days and recover all costs incurred in doing so.

Change of Details

You must inform the practice immediately of any changes to your contact details. Failure to do so will mean that we are not able to provide you with essential information and updates.

Cancellation of Courses of Treatment

​If, for any reason, a course of treatment is cancelled, then we will make every reasonable effort to give the patient as much notice as possible. Refresh Dental maximum liability will be limited to a refund of the advance payment fee ONLY. Refunds will be made by the method in which the treatment booking was paid.  We will not accept liability for any additional costs or losses incurred by a patient or organisations, which are claimed to have arisen through treatment cancellation. We reserve the right to vary arrangements for the delivery of a treatment plan and in such cases will make reasonable efforts to inform patients in advance.

Cancellation by the Patient

You may cancel a course of treatment for which you have booked an appointment and be fully refunded all fees for treatment not yet performed; provided you give the practice a minimum of 48 hours prior notice.

If 24 hours prior notice is not received, we reserve the right to withhold a proportionate amount of money, based upon the length of the appointment, to cover overheads.

We will refund the money to patients who wish to discontinue treatment at any time. A notice period of 14 days is required upon which they will be eligible for a refund of any amount paid for treatment that they did not receive.

If a patient is receiving any treatment that involves laboratory work and initial work has been carried out; i.e. if the patient is having crowns/bridges or a denture made, and the work has already been started or completed by the laboratory, a proportion of the fee taken on the preparation appointment will be kept to cover the cost of the laboratory invoice.

Refunds will be processed within 14 days after receipt of your request in writing either by e-mail or post:

E-Mail:         [email protected]

​Address: 157 Heath Road, Twickenham, TW1 4 BH

​If you have paid for services not yet provided, that does not involve a laboratory fee, we will either credit your account or refund the transaction paid by the method of which the original payment was made. If the method was cash and you are unable to collect the refund in person, it will be posted to you in the form of a cheque.

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